If you’re a Canadian business owner, get started with CheckMark MultiLedger (Canada) to manage your business accounting the right way. Before creating your company file, read this essential guide tailored for Canadian users. It outlines what to know before setting up MultiLedger to ensure compliance with Canadian standards.
Hardware and System Requirements
MultiLedger Canada for Windows:
• 10 MB free disk space
• Windows 7 or higher
• Windows-compatible printer
MultiLedger Canada for Macintosh
• 10 MB free disk space
• Mac OS 10.6 or higher
• Macintosh-compatible printer
How to Get Help
Only registered users are entitled to technical support from Checkmark Business Solutions ULC. For information on Checkmark’s Extended Support options, please refer to the brochure that was included with your MultiLedger Canada package or go to the support page on our website.
Registered users also receive updates and upgrade information. So please take a few moments to read the License Agreement, fill out and sign the Registration Card, and drop it in the mail.
Before you call
You can help us make your phone call more effective by doing the following before you call:
Fax or E-mail Registration
In order to receive support from Checkmark Business Solutions ULC, we need to have a record of your registration. E-mail your registration to info.ca@checkmark.com or mail us the Registration Card that is found in the MultiLedger Canada package.
Read Manual
Many users want to start using a program without reading the manual. However, if you have any questions about how to use MultiLedger Canada, please read the relevant sections in this manual before calling us. The manual contains procedures to accomplish most accounting tasks. If you feel the manual lacks any crucial information, please tell us.
Look for Help in the Knowledge Base
You can find many answers in the Knowledge Base on our website: https://www.checkmarksolutions.ca/knowledge-base or click on the Checkmark Knowledge Base link under the Help menu in MultiLedger Canada.
Know Your Registration Number or Customer Number
When contacting technical support, you will be asked to provide your customer ID. To locate your customer ID, simply log in to your account on our website. Navigate to My Account and select Account Info. Here, you will find all your account details, including your customer ID.
Know Your Version Number
Also, before you call, you should know your MultiLedger Canada version and date. The version is on the title bar above the command center.
How to reach us
You can reach us in the following ways:
You can submit support questions from our website, as well as find answers in our Knowledge Base: Web Address: https://www.checkmarksolutions.ca/account/sign-in
A call-back system for Telephone Technical Support is available between 8 a.m. and 5 pm MT, Monday through Thursday, and between 8 a.m. and 4 p.m. MT on Fridays.
Phone support: 970.225.0522
You can e-mail us at: info.ca@checkmark.com
You can write us:
Checkmark Business Solutions ULC Attn.: Technical Support
997 Seymour St. Suite 250 Vancouver BC V6B3M1, Canada.